1. Return Window

You have 14 calendar days from the date you receive your order to initiate a return request.

2. Products Not Eligible for Return or Exchange

The following products shall not be eligible for return or exchange under this policy. Please carefully review the list below prior to placing your order:

  • Items on sale are non-refundable;
  • Intimate apparel (including but not limited to lingerie, swimwear, socks, etc.) and accessories;
  • Custom-made or personalized items.

3. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The item is in new or gently worn condition, and may only have been opened or tried on for fitting purposes. After try-on, there must be no visible signs of use (e.g., stains, pilling, odors, cosmetic residue, etc.);
  • All original tags, labels, and hygiene liners (if applicable) are still attached; items with removed tags, or that have been washed, or show signs of prolonged use will not be accepted for return;
  • The original packaging (box, dust bag, etc.) is intact and undamaged.

4. How to return your item

Step 1: Submit your return request through Return Request page on the website (log in to your account and find your order).
Please follow the instructions on Return Request Page and provide with the following information:

  • Order number and purchase date;
  • Item(s) you wish to return;
  • Clear photos showing the item’s condition (including tags and packaging);
  • Reason for the return.

Step 2: Prepare for your return products and packaging. Place the return label on the package, covering or removing the original shipping label..
Step 3: Ship your return within 7 days after we confirm your return request
Step 4: Schedule a pickup on the carrier’s website, or contact our customer service for assistance.

5. Return Confirmation

Once we receive and review your request, we will send you a confirmation email with:

  • Return shipping instructions;
  • The approved refund amount (deducting any applicable fees – see below).

Important: Do not send your item back before receiving our confirmation email with the return address. Unauthorized returns sent without prior confirmation may be refused or subject to delayed processing.

6. Return Shipping & Customs Fees

  • Return Shipping: The customer is responsible for all return shipping costs. These costs will be deducted from your total refund.
  • Taxes & Duties: Any import duties, taxes, or customs fees incurred during the return shipment will also be deducted from your refund.

7. Refund Processing

  • Inspection: Once we receive your returned package, we will inspect the item(s) within 5 business days.
  • Important Note: If the inspection reveals that the returned items do not meet our return eligibility requirements (e.g., used, tags removed, stains, odors, etc.), we reserve the right to decline the refund and send the items back to you, with the return shipping costs borne by you.
  • Refund Time: Your refund will be issued to your original payment method within 7–10 business days after we confirm that there’s no problem on received return items.
  • Please note that your bank or payment provider may take additional time to reflect the credit in your account.

8. Handling of Shipments Returned by Customs

In the event that a returned shipment is seized or returned by customs due to incorrect or incomplete return address information provided by you, or due to the returned goods being in violation of the import regulations of the destination country, all losses arising therefrom (including, but not limited to, return shipping costs, customs duties, storage fees, and depreciation in the value of the goods themselves) shall be borne by you, and we shall not issue any refund in respect thereof.

9. Compensation Rules for Lost or Damaged Packages

  • Lost Shipment Claims: In the event that a package is lost in transit (as determined by the carrier’s official tracking information showing no updates for more than fifteen (15) business days, and confirmed by the carrier as lost), we will assist you in filing a claim with the carrier. Please note that once the tracking information indicates “delivered” or “signed for,” no further lost shipment claims will be accepted.
  • Transportation Damage: Should any item sustain damage during transit, you are required to submit the following materials via email within forty-eight (48) hours of signing for the delivery (as evidenced by the carrier’s delivery timestamp):
    • A complete unboxing video (which must be filmed continuously from the moment where the package is sealed/unopened);
    • Clear photographs of the damaged item(s), showing the outer packaging, inner packaging, and the product itself;
    • The order number and a description of the damage.

We will review the submitted materials within five (5) business days of receipt. If it is confirmed that the damage is attributable to the carrier, we will process a return and refund, or issue a partial compensation, as applicable.

10. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow these steps:

  1. Initiate a return for your original order (as per the policy above);
  2. Place a new order for the desired item on our website separately.

This ensures the fastest processing and inventory availability.

11. Contact Us

For any return-related questions, please reach out to us: