CONTACT US
FREQUENTLY ASKED QUESTIONS
If you have any questions, please email to
customerservice@immi-fashion.com
There will be some color difference in the pictures due to the shooting light and display resolution, but it will not affect the overall quality. You can buy with confidence.
After you submit the order, we will send an email to your email address. You can also view the details from your order list.
Please check our Return Policy.
If the item is sold out, please contact customersupport@immi-official.com and we recommend that you subscribe to us so that you can get last news.
You can track your order here.
CONTACT US FOR ANY QUESTIONS
FAQ
SIZE GUIDE
1. What size should I order?
Please refer to our size chart. The products are all taken from real samples. There will be some color difference in the pictures due to the shooting light and display resolution, but it will not affect the overall quality. You can buy with confidence.
2. If my size was sold out, what can I do?
If your size is sold out, please contact customerservice@immi-fashion.com and we will assist you. Our products are replenished from time to time, and the specific replenishment time is unknown. We recommend that you subscribe to us so that you can get last news.
SHIPPING POLICY
If you wish to check information related to IMMI shipments, please click Shipping Policy .
RETURN POLICY
If you need information regarding IMMI returns and exchanges, please click Return Policy.
ORDER & TRACKING
1. How do I check my order?
After your payment is successful, you will receive a new order notification email, which contains your order number, purchased product list, and shipping address.
When your package is shipped, you will receive a new email that contains your shipping number. Or you can log in to your account to view tracking and shipping status. Please note that it may take up to 24 hours for the courier to update the delivery information.
2. If I haven't received my order confirmation email what should I do?
Please check the spam folder of your email, if not, please contact us.
3. If I receive defective or incorrect items, what should I do?
If you receive garments with quality defects or wrong items, please submit relevant supporting materials thru RETURN PAGE or contact us thru email.
4. How do I cancel my order?
Orders that have been shipped cannot be canceled. for unshipped items, please contact us and provide the order number, we will be happy to help you.
5. Where can I check my order history?
Please enter the my account page and click orders to view;
6. I found my item which is on sale now, will you refund the price difference?
Sorry. We don’t refund the price difference, our prices are adjusted at any time, you can subscribe to us and pay attention to the latest promotion information.
MY ACCOUNT
1. If I can not log into my account what should I do?
- Please confirm if you have entered the correct email address and password;
- If you forget your password, please click Forgot Password and then set a new password to log in;
- If you need further assistance, please feel free to contact us. We’ll be happy to help you.
2. If I haven't received your NEWSLETTER what should I do?
Please add our email address to your contact us and check the spam folder in your email.
3. If I want to unsubscribe from your NEWSLETTER what should I do?
Please visit the Unsubscribe page and contact us if you need any assistance.
PAYMENT
1. What method of payment can be used?
- PayPal
2. Do I need to pay for duties or taxes?
No, you don’t need to pay extra tax.
COOPERATION
For Customer Service: customersupport@immi-official.com
For General Inquiries: info@immi-official.com
