Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. You have 14 days from the time the package arrives at your address to submit a return or exchange request.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Products that cannot be returned:

Special clearance products.
Clothes that have been cleaned or tags have been removed.
Clothes become dirty or damaged due to customer reasons.
Clothes with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

To complete your return, we require a receipt or proof of purchase. You can provide your email and order number. then contact us to submit your return or exchange request.

Please do not send your purchase back to the sender address on shipping label.

If you need to exchange the product, please apply for return first and purchase again.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us first and tell us your needs. We will reply you in 24 hours.

Shipping returns

We will inform you of the shipping address after we receive your return or exchange request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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