FAQs

Please refer to our size chart. The products are all taken from real samples.  There will be some color difference in the pictures due to the shooting light and display resolution, but it will not affect the overall quality. You can buy with confidence.

If your size is sold out, please contact customersupport@immi-official.com and we will assist you. Our products are replenished from time to time, and the specific replenishment time is unknown. We recommend that you subscribe to us so that you can get last news.

We will start shipping in 48 hours after your payment is successful. Pre-sale items are shipped within 30 days of payment.

We use DHL.

When your order totals $800 or more, you can get free shipping. Please refer to the shipping fee table below for other details.

Shipping to Europe, Australia and North America takes 5-12 days, shipping to Asia takes 3-8 days, and other regions 8-30 days.

If you find that your package delivery is abnormal, please contact us in time and we will be happy to help you.

Please make sure you enter the correct tracking number and please contact us if you have any questions.

If you find that your shipping address is wrong, please contact us as soon as possible and send the correct shipping address to customersupport@immi-official.com

• Check if your order is paid successfully and the status of the successful order is ‘processing’.
• You will be notified by email when your order was shipped.
• If your order has not been shipped for more than 7 days, please contact customer service.

Our refund and returns policy lasts 14 days. You have 14 days from the time the package arrives at your address to submit a return or exchange request. Please refer to our Returns and Exchanges Policy page.

Yes. Returns and exchanges must ensure that the goods are in good condition.

As long as the product’s tags and anti-tampering buckles are intact, there is no odor after wearing and washing, and it does not affect secondary sales, we support 14 days of no-reason returns and exchanges.

To protect your rights and interests, we recommend you:

Please try not to wear makeup or spray perfume when trying on items to avoid the product being stained with powder stains and odors, which may affect your after-sales rights. If the clothing has stains or wear marks that affect secondary sales, returns cannot be made.

When trying on shoes, it is recommended that you place cardboard or paper on the floor to avoid being affected by product stains, indentations, etc.

Shipping charges are non-refundable. The refund you receive is the amount after deducting the shipping charges.

You will receive your refund within approximately 7 working days, this time may vary depending on your payment method and region.

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank card company. It may take some time for the bank to process the refund.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Yes, please return the gift together.

After your payment is successful, you will receive a new order notification email, which contains your order number, purchased product list, and shipping address.

When your package is shipped, you will receive a new email that contains your shipping number. Or you can log in to your account to view tracking and shipping status. Please note that it may take up to 24 hours for the courier to update the delivery information.

Please check the spam folder of your email, if not, please contact us.

If the item you receive is not what you ordered, please contact us and provide the order number, we will be happy to help you.

If the clothes you receive are defective or have quality problems, please contact us and provide the order number, we will be happy to help you.

Orders that have been shipped cannot be canceled. for unshipped items, please contact us and provide the order number, we will be happy to help you.

Please enter the my account page and click orders to view;

Sorry. We don’t refund the price difference, our prices are adjusted at any time, you can subscribe to us and pay attention to the latest promotion information.

• Please confirm if you have entered the correct email address and password;
• If you forget your password, please click Forgot Password and then set a new password to log in;
• If you need further assistance, please feel free to contact us. We’ll be happy to help you.

Please add our email address to your contacts and check the spam folder in your email.

Please visit the Unsubscribe page and contact us if you need any assistance.

• PayPal
• Credit Card / Debit Card
• AliPay
• WeChatPay

• USD – United States (US) dollar – $
• EUR – Euro – €
• GBP – Pound sterling – £
• CAD – Canadian dollar – $
• AUD – Australian dollar – $
• JPY – Japanese yen – ¥
• HKD – Hong Kong dollar – $
• SAR – Saudi riyal – ر.س
• NZD – New Zealand dollar – $
• CNY – Chinese yuan – ¥

No, you don’t need to pay extra tax.